HElP CENTER

I. Scope of Inquiry and Complaint Handling

This website accepts inquiries and complaints arising from issues related to product quality, logistics and delivery, order errors, payment anomalies, user experience, and similar matters. Users may submit issues through our customer service channels; we will verify and address these matters based on the specific circumstances.

II. Feedback Submission and Resolution Process

Upon discovering an issue, users should promptly submit feedback via the official website’s customer service interface, email, or the online ticketing system. Submissions must include the order number, a detailed description of the issue, and relevant supporting evidence (such as photos or videos).
The customer service team will conduct a preliminary verification within a reasonable timeframe after receiving the feedback and will contact the user to confirm the details of the situation.
For cases requiring returns, exchanges, or replacement shipments, processing will be conducted in accordance with our “Return and Exchange Policy.”
III. Principles of Liability Determination

For damages or functional failures caused by inherent defects in the product’s quality—once verified—this website shall bear the corresponding liability. This includes, but is not limited to, offering returns, exchanges, or repairs.
This website assumes no liability for issues resulting from improper user operation, unauthorized modifications, or failure to use the product in accordance with the provided instructions; however, we may offer paid technical support or guidance services in such instances.
For damages sustained during the logistics and transportation process, users must provide supporting evidence within a specified timeframe following receipt of the goods to facilitate the pursuit of liability claims against the logistics provider.
IV. Dispute Resolution

Should a dispute arise between a user and this website regarding an order or service, priority shall be given to resolving the matter through friendly negotiation. If negotiation fails, either party may—in accordance with relevant laws and regulations—file a lawsuit with the People’s Court having jurisdiction over the location of this website.

V. Force Majeure

In the event of service delays or order anomalies caused by force majeure factors—such as natural disasters, transportation disruptions, policy changes, or network failures—this website will actively coordinate and address the situation to the best of its ability; however, we shall not be held liable for any indirect losses resulting therefrom.