REFUND POLICY

I. Scope of Refund and Return Policy

This website supports refund and return requests for eligible products. Refunds or returns may be requested under the following circumstances:

The product exhibits quality issues or functional defects;
The actual product received differs significantly from the description in the order;
The wrong product was shipped, or an item was missing from the order;
Unconditional returns are supported—provided the product remains unused and in a condition suitable for resale—if explicitly indicated on the product page.

Customized products, used products, and products that cannot be resold may not be eligible for unconditional returns; specific eligibility is subject to the details provided on the respective product pages.

II. Refund Application Process
Users must submit a refund request within 14 days of signing for the delivery;
Users must provide the order number, a description of the issue, and relevant supporting evidence (such as photos or videos);
Once the request has been reviewed and approved by Customer Service, return instructions will be provided;
Refund processing will be initiated after the returned product has been received and verified by our warehouse staff.
III. Refund Methods and Timeline
Refunds will be issued back to the original payment account used by the user;
Refund processing typically takes 3–7 business days (depending on the processing speed of the respective payment platform);
Shipping cost refund rules are determined based on the party responsible for the return:
Quality Issues: Return shipping costs will be borne by this website;
Non-Quality-Related Returns: Return shipping costs must be borne by the user.
IV. Return Address

Please ship the product you wish to return to the following address:
Address: 10 JANE CT, MARYLAND HEIGHTS, MO 63043

(Please ensure you include your order number or a return note inside the package to facilitate prompt processing.)

V. Important Notes
Returns shipped back without prior confirmation from Customer Service may not be accepted for a refund;
Returned products must be in their original packaging with all accessories intact;
In the event of damage occurring during transit, please take photos immediately for your records and contact both the shipping carrier and Customer Service to coordinate a resolution.